Shipping policy

Last updated: November 2025

Thank you for shopping on our website, RetroMarket.gg! We aim to provide reliable worldwide shipping and keep you informed every step of the way. Please read this policy carefully before placing your order.

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1. ORDER PROCESSING TIMES

All orders are typically processed within 1–3 business days (Monday to Friday).
Orders are not processed or shipped on weekends or public holidays.
If there is a high volume of orders or an unexpected supply delay, processing times may be slightly longer. In such cases, we will notify you by email.

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2. ESTIMATED DELIVERY TIMES

Delivery times depend on your location and the products ordered.

Typical estimated delivery times are:

These are estimates only. Actual delivery times may vary due to:

• Customs clearance or import inspections;
• Carrier delays or seasonal congestion;
• Remote delivery locations or severe weather.

We cannot guarantee delivery dates and are not responsible for delays caused by carriers, customs, or other factors outside our control.

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3. MULTIPLE SHIPMENTS

Orders containing multiple products may be shipped separately from different warehouses.

To ensure you get the best price and widest selection, our products are shipped directly from our manufacturing partners and distribution centres in China.

You may receive:

• Multiple packages at different times, and
• Separate tracking numbers for each parcel.

Tracking information for each shipment will be provided as soon as it becomes available.

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4. TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Tracking information may take 2–5 business days to become active after dispatch.

You can track your order using the provided link or through our Order Tracking page.

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5. SHIPPING FEES

We offer free shipping on all products worldwide. There are no hidden fees at checkout — the price you see is the total cost of your order.

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6. INTERNATIONAL DUTIES, TAXES, AND CUSTOMS

International orders may be subject to import duties, VAT, or customs fees depending on your country’s regulations.

• These fees are the responsibility of the recipient and are not included in our product prices or shipping costs.
• If applicable, your local carrier or customs office will contact you directly to arrange payment before delivery.
• RetroMarket.gg is not responsible for any delays or additional charges resulting from customs processing.

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7. DELIVERY ISSUES

If your tracking indicates that your order has been delivered but you have not received it:

1. Check your mailbox, reception area, or with household members/neighbours.
2. Confirm the shipping address provided during checkout.
3. Contact the shipping carrier for more information.

If your parcel is still missing after these steps, please contact us at support@retromarket.gg within 7 days of the marked delivery date.

Please note that RETRO MARKET GG is not liable for packages lost due to incorrect or incomplete address information provided at checkout.

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8. DAMAGED OR MISSING ITEMS

If your order arrives damaged or missing an item:

• Notify us within 7 days of delivery.
• Include clear photos of the product, packaging, and shipping label.

Our team will review your claim and arrange a replacement or refund if eligible.
For more details on returns and warranty coverage, see our Returns & Refund Policy.

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9. UNDELIVERABLE OR RETURNED PACKAGES

If a parcel is returned due to incorrect address, unclaimed delivery, or refusal to pay customs charges, it may be reshipped at the customer’s expense.
Refunds for returned parcels will be processed minus any shipping costs once the returned item is received.

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10. CONTACT US

If you have questions about shipping or delivery, please contact our support team:

📧 Email: contact@retromarket.gg
🌐 Website: https://www.retromarket.gg/contact

Our team aims to respond to all inquiries within 2 business days.